Privacy Policy

Central Radio is the broadcast name of Lancashire Community Radio Limited.

This privacy policy sets out how Lancashire Community Radio Limited processes and protects personal information to keep our supporters informed about the Beyond Radio project and to facilitate our day to day business operations.

Who is Lancashire Community Radio Limited?

Lancashire Community Radio Limited is the data controller and processor for data shared with Central Radio. 

Your acceptance of our privacy policy

This policy is effective from 20th July 2022. Your continued use and interaction with Central Radio means that you are happy for us to use your personal information as described in this policy. We may change this policy by updating this page so please check back from time to time.

What data is covered by this policy?

This policy covers information about or linked to a natural person (personal information). It includes data we obtain from you, like your name, email address, phone number, IP address, or mobile device’s unique identifier. We may also obtain indirect data about you from other sources including Google Adsense and Google Analytics.

Why does Lancashire Community Radio Limited collect personal information?

We aim to communicate meaningful information to our supporters on air, and occasionally by post, email, text, and telephone. Our communications may include news about our progress. Aside from that, we use personal information to keep Lancashire Community Radio Limited running, better understand how our supporters use our service, customise their experiences (including the content, marketing materials, and advertisements they see), prevent abuse and improve Central Radio. We will also process your data based on these legitimate interests.

When does Lancashire Community Radio Limited collect personal information?

We may collect personal information during your interaction with Lancashire Community Radio Limited branded websites; our microsites created from time to time to bring awareness of special causes, Lancashire Community Radio Limited mobile applications, our social media pages, and when you correspond with us by telephone (recorded), e-mail, post or SMS text. 

Does Lancashire Community Radio Limited share personal information with others?

We will not sell, distribute, or lease your personal information to third parties unless we have your permission, are legally permitted, or required by law to do so.

The use of Lancashire Community Radio Limited's mobile or smart device applications may involve the collection and storage of non-person specific, but device-specific identification data. In such circumstances, the collection and use of such data is subject to the control, and any published terms and conditions of the respective platform provider (Apple Inc, Google LLC and Amazon Inc. as primary examples, but may include others as published alongside the application) and such use of data is not governed by, or controlled by this privacy policy or Lancashire Community Radio Limited.

What are your personal information rights?

• Contact Lancashire Community Radio Limited:  If you have any questions or concerns about this policy or wish to exercise your rights, please contact us by email at info@central.radio or post GDPR, Central Radio, Cotton Court, Church Street, Preston, PR1 3BY. Or by calling 01772 977466 (quoting GDPR enquiry).
• Complaints: We endeavour to respond to you within 30 days from receipt of your correspondence related to privacy matters.  However, you have the right to contact the data protection supervisory authority to lodge a complaint with the UK Information Commissioner’s Office online at https://ico.org.uk/concerns/handling/
• Lancashire Community Radio Limited is registered with the UK Information Commissioner's Office - Registration tbc.
• Access:  You have the right to request us to provide you details of the personal information we hold about you.
• Correction:  You have the right to ask us to correct our records if you believe they contain incorrect or incomplete information about you.
• Erasure:  You have the right to erasure (deletion), without undue delay, of your personal information for which you later withdraw your consent to the processing, or when it is no longer needed for the purpose it was originally collected.
• Processing Restrictions:  You have the right to temporarily restrict our processing of your personal information if: you contest the accuracy of your personal information; you prefer we restrict its use rather than erase it; you need it to be preserved to establish, exercise, or defend a legal claim; whilst you are verifying whether we have overriding legitimate grounds to use it. You have the right to be informed before we lift the processing restriction.
• Data Portability: You have the right to ask us to provide you (in a structured, commonly used, and machine-readable format without hindrance) personal information about you that we have which you had provided to us. You may ask us to transmit it directly to another controller if it is technically feasible.
• Automated Individual Decision-making: Lancashire Community Radio Limited does not currently employ automated processing/profiling that produce legal effects on individuals. You have the right to object to direct marketing profiling (See "Right to Object to Direct Marketing" below). 

• Right to Object to Direct Marketing: You always have the right to object to receiving direct marketing from us even if we believe that we have a legitimate interest to communicate with you in this way. You can contact us to request that we stop all direct marketing messages by emailing us at admin@central.radio
• How to Stop Email Marketing: Simply click on the unsubscribe link within any email. Requests are usually processed immediately but please allow ten (10) business days for the removal request to be processed. Even after you unsubscribe from promotional email messages, you may still receive transactional (non-marketing) messages from us.
• About non-Lancashire Community Radio Limited marketing communications: If you agreed to receive promotional offers from us on behalf of non-Lancashire Community Radio Limited business partners,  we may send you offers about travel/holidays, leisure/lifestyle, education/events, home improvement/automotive and financial services that may be of interest to you. Please let us know at any time if you changed your mind (see above for our contact details).

Security

We are committed to ensuring personal information is secure. We have put security measures in place to attempt to protect against the loss, misuse, and alteration of personal information under our control. For example, we use secure server software (SSL) to encrypt any personal information we collect online. Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information, we cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred. We also put administrative procedures in place to, for example, only allow authorised personnel to access systems containing personal information. If you have access to parts of our websites or use our services, you remain responsible for keeping your user ID and password confidential.

Data Retention; Storage & International Data Transfers

• Data Retention: We will keep personal information only for as long as we need it to maintain our relationship with you, provide you with the products, services or information you requested, to inform our research into the preferences of our supporters, to comply with the law, and to ensure we do not communicate with individuals that asked us not to. When we no longer need the information, we will dispose of it securely, using specialist companies to do this work for us if necessary.
• Storage & International Data Transfers: Personal information is stored by us on computers located in the UK. We may also store information in paper files. We may transfer personal information to reputable third-party organisations situated inside or outside the European Economic Area. These organisations are required to safeguard personal information pursuant to their contractual obligations or participation in international data transfer mechanisms including the US-EU Privacy Shield framework.

Does Lancashire Community Radio Limited use cookies?

We use cookies to help us provide you with a better online experience. Most browsers automatically accept cookies but you can modify your browser setting to decline cookies.

You can usually use the browser that you are viewing us through (or application settings) to enable, disable or delete cookies. To do this, follow the instructions provided by your browser or mobile telephone (usually located within the “Help”, “Tools” or “Edit” settings). Please note that if you set your browser to disable cookies, you may not be able to access secure areas of our sites and other parts of our sites may also not work properly.

You can find out more information about how to change your browser cookie settings at http://www.allaboutcookies.org/.

Some third parties may use Advertising Cookies to help gather information about your browsing activity so that they can deliver website advertising to you that is relevant to your interests. The advertising industries in EU have developed schemes to help you opt-out of receiving cookies used for these purposes. You can find out more about the EU scheme from http://www.youronlinechoices.eu/.

The types of cookies used on our sites can generally be put into one of five categories: Strictly Necessary; Analytics; Functionality; Advertising; and Social Media. Cookies may be presented by us (first party) and others (third parties).

Do cookies ever expire or change?

The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device after you have finished browsing until they expire or are deleted. Information about the cookies we use may be updated from time to time, so please check your browser on a regular basis for any changes.

Links to non-Lancashire Community Radio Limited websites

Our sites, mobile and smart device applications may contain links to other sites of interest. However, once you leave our site, we do not have any control over those other sites and such sites are not governed by this privacy policy.

Terms of Use: Lancashire Community Radio Limited does not provide any guarantee or warranty as to the availability and functionality of this site or related services and will not be liable for any loss arising from the unavailability of this site or related services.

Equality and Diversity Policy

Introduction

Central Radio is committed to promoting equality, diversity, and inclusion in all aspects of its operations. We believe that every individual has the right to be treated with dignity and respect, regardless of their age, disability, gender, gender identity, marital status, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

This Equality and Diversity Policy sets out our commitment to creating a working environment that is free from discrimination, harassment, and victimisation. We strive to foster an inclusive culture that values and celebrates the diversity of our employees, customers, and stakeholders.

Scope

This policy applies to all employees, job applicants, contractors, clients, customers, suppliers, and any other individuals or organisations associated with Central Radio.

Policy Statement

Central Radio is committed to:

3.1. Equal Opportunities: Providing equal opportunities for all individuals, ensuring that no one is treated less favourably or discriminated against based on their protected characteristics or any other irrelevant factors.

3.2. Diversity and Inclusion: Recognising and valuing the diversity of our employees, customers, and stakeholders. We aim to create an inclusive environment where everyone feels welcome, respected, and able to contribute their full potential.

3.3. Recruitment and Selection: Ensuring that our recruitment and selection processes are fair, transparent, and based on merit. We will not discriminate against any individual during the recruitment or selection process.

3.4. Training and Development: Providing appropriate training and development opportunities to all employees to enhance their skills and knowledge. We will ensure that training is accessible and relevant to all individuals, irrespective of their background or characteristics.

3.5. Harassment and Bullying: Prohibiting any form of harassment, bullying, or victimisation. Central Radio is committed to maintaining a work environment where individuals are treated with respect and dignity.

3.6. Flexible Working: Promoting flexible working arrangements to accommodate the needs of our employees, wherever possible, while maintaining business effectiveness.

3.7. Pay and Benefits: Ensuring that pay and benefits are determined fairly and without discrimination, reflecting the skills, responsibilities, and experience required for the role.

3.8. Grievance and Disciplinary Procedures: Providing clear procedures for employees to raise concerns or complaints relating to equality and diversity issues. All complaints will be taken seriously and investigated promptly.

3.9. Monitoring and Review: Regularly monitoring and reviewing our equality and diversity practices to identify areas for improvement and ensure compliance with legal requirements.

Responsibilities

4.1. Management: Managers and supervisors are responsible for promoting equality and diversity, fostering an inclusive culture, and addressing any discriminatory or inappropriate behaviour promptly.

4.2. Employees: All employees have a responsibility to treat others with respect, challenge discriminatory practices, and contribute to an inclusive and diverse working environment.

4.3. Human Resources: The HR department is responsible for implementing and monitoring this policy, providing guidance and support to employees, and ensuring compliance with legal requirements.

Implementation

This policy will be communicated to all employees and stakeholders of Central Radio. Training and awareness programs will be provided to ensure that everyone understands their rights, responsibilities, and the importance of equality and diversity.

Breaches of this policy will be treated seriously and may result in disciplinary action, up to and including termination of employment or contractual relationship.

Conclusion

Central Radio is committed to promoting equality, diversity, and inclusion throughout our organisation. By working together, we can create a harmonious and respectful work environment that enables all individuals to reach their full potential and contribute to the success of our company.

This policy will be regularly reviewed and updated as necessary to ensure its continued effectiveness and compliance with applicable laws and regulations.